SimplyMe - FAQs

Why haven’t I received my Body Fat Percentage rating?
You’ve already entered your height, weight, age, gender, waist & hip circumferences but still no Body Fat Percentage (BFP) rating in sight?  One of t...
I’m a shift worker, why is my sleep rating amber or red?
Here at SimplyMe we understand how important a good night’s sleep is, especially when you're working shifts! We also know it’s important that you ge...
How to track your sleep using an Apple Watch
Do you have an Apple Watch (you stylish thing you!)? While you may be bang on trend you may also be losing out on precious sleep data. And now that you k...
I don't have my sleep rating yet
Analysing something as complex as your sleep should not be rushed. That’s why our brilliant data scientists here at SimplyMe like to analyse one night of sl...
Current app issues
Please see the list below to view app issues that our team is currently working on:          Quick troubleshooting tips:   1. Don't have any rating...
How do I update my Weight measurements?
Are you ready to update your weight, waist circumference, or hip circumference? Follow the steps below: Step 1. Open SimplyMe and select the Weight cate...
I'm pregnant or have a medical condition/injury/disability
We're all human and we understand that life is constantly changing! Sometimes it's in a positive way and other times, life throws us a curve ball ...
Can I sync my Fitbit Aria scales to the SimplyMe app?
We love health tech gadgets and considering that you're an owner of a Fitbit Aria scale, we think it's safe to say that you love them too!  At...
My Apple Watch is not syncing with SimplyMe
We're ready to begin your journey but the data from your Apple Watch may not have made its way to our lab yet.  Now is the perfect time to check th...
I think my account is missing data
Is your dashboard looking a little on the barren side? Well, there may be a few reasons why you are yet to see your health analysis displayed in the SimplyM...