SimplyMe - FAQs

How to check your Fitbit data permissions
Have you been syncing your Fitbit to us regularly, yet your dashboard is still asking you for more data? If so, it's a good idea to check your Fitbit s...
Using historical data from your wearable device
If you're reading this then you're probably a seasoned Apple Watch, Fitbit or Garmin wearer and this isn't your first rodeo, so to speak. You...
I'm pregnant or have a medical condition/injury/disability
We're all human and we understand that life is constantly changing! Sometimes it's in a positive way and other times, life throws us a curve ball ...
How do I sign up for an Experiment?
If you're as excited as we are about getting started on your next SimplyMe Experiment, read on! You can learn more about SimplyMe Experiments from t...
Will SimplyMe Experiments affect my ratings?
If you've found yourself here because you're about to sign up for, or have already started a SimpleMe Experiment.. gold stars for you!   The gre...
How do I leave a SimplyMe Experiment?
Sometimes you're just not feeling it. Things - and seasons - change. We get it!  If you've completed the nutrition survey and feel like partici...
I can't remember my linked email address
Sometimes you just have one of those days where the little details elude you.  Did I lock the front door? Did I turn the iron off? Where did I leave my k...
I can't find the email with my activation code
You’re keen and eager to embark on your Health journey with us but where on earth is that email with the unique activation code?! Want to know the number...
Current app issues
Please see the list below to view app issues that our team is currently working on:          Quick troubleshooting tips:   1. Don't have any rating...
Contact us to report an issue and/or send us feedback
Is there something you’d like us to know? Or if you have: Technical issues to report Positive Feedback to share (We value your constructive criticism...