SimplyMe - FAQs

Why is my sleep duration shorter than what's displayed in my other apps?
Have you ever purchased a carton of eggs, only to arrive home and discover that one egg was missing? OK, so maybe this hasn’t happened to you (because you’r...
Why use SimplyMe?
We know that your health isn’t compartmentalised, it’s interconnected. How does your step count affect your mood? How does your BMI affect your sleep effici...
How is my Mind Rating Calculated?
So you’ve read the FAQ articles about OK-ish emotions and how they affect your mood rating but you’ve still got questions about why you’re seeing red.  ...
I can't find the email with my activation code
You’re keen and eager to embark on your Health journey with us but where on earth is that email with the unique activation code?! Want to know the number...
Why is my sleep duration longer than what’s displayed in my other apps? (Health)
A well-deserved sleep-in is bliss. Who doesn’t love to be nuzzled up in a warm bed, dreaming away without a care in the world? A sleep-in when you didn’...
Where did my rating go?!
Here at SimplyMe we pride ourselves on providing you with high quality information that you know you can trust. We’ll never risk losing that trust by preten...
How long until I receive my SimplyMe health ratings?
We don’t like jumping to conclusions. That’s why we wait until we've received a sufficient amount of data to analyse before we generate your health r...
I can't remember my linked email address
Sometimes you just have one of those days where the little details elude you.  Did I lock the front door? Did I turn the iron off? Where did I leave my k...
Exercise Minutes: what is a 4-complete-week rolling time-window?
When it comes to your Exercise Minutes rating, one of the requirements is a minimum of 14 days of data within a 4-complete-week rolling time-window. What is...
Exercise Minutes: covering 3 weeks of the 4 complete-weeks
To calculate your Exercise Minutes rating, a minimum of 14 days of data must be spread over at least 3 weeks within the 4-complete-week rolling time-window....