SimplyMe - FAQs

Using historical data from your wearable device
If you're reading this then you're probably a seasoned Apple Watch, Fitbit or Garmin wearer and this isn't your first rodeo, so to speak. You...
I'm missing data on my sleep graph - Apple Watch
Are you losing your ‘zen’ over your sleep data at the moment? Here are a few tricks of the trade to get you sorted quick-smart! Perform a fresh sync  ...
How to check your SimplyMe heart data
We need only 1 day of heart data within a 28-day rolling time-window to generate your Heart rating.  You can check how many days of data we have by taki...
How to check your SimplyMe step-count data
We need only one day of step-count data within a 28-day rolling time-window to generate your Daily Step Average rating.  You can check how many days of ...
How to check your Apple Watch sleep data in the Health app
When troubleshooting your sleep data, it's important to understand the flow of data from your Apple Watch to our app. It's a 3-stage process.  ...
How is my Body Fat Percentage calculated?
You’ll be glad to know that we don’t assess your health without taking lots of factors into account. Our evidence-based body fat percentage model takes int...
Why is my insight different to my rating?
If you're reading this then you've probably noticed a difference between the information displayed on your summary pages compared to the informati...
I haven't received any check-in notifications
Our mood check-ins are a favourite feature for our users; not only are they quick and easy to complete, they also give you an opportunity to take a well-des...
Navigating your dashboard
Your SimplyMe dashboard gives you an overview of your current health ratings and provides you with easy access to your detailed summary pages. Select a ...
Contact us to report an issue and/or send us feedback
Is there something you’d like us to know? Or if you have: Technical issues to report Positive Feedback to share (We value your constructive criticism...