Are you keen as a bean to get started with SimplyMe? Feeling like you should have met those minimum data requirements for your ratings by now?
We haven't forgotten about you (of course not!) - it could be that SimplyMe hasn't received any new data from your Suunto yet.
You can get started by making sure you're connected and syncing! After you have connected your device in the SimplyMe app (see screenshot below) you can follow these steps:
Step 1. Check your Bluetooth and internet connection are turned ON
Your Suunto device sends data to your Suunto account via Bluetooth. Your data is then sent to SimplyMe via your internet connection (3G or WIFI). Therefore, it’s critical that you have both your Bluetooth and internet connection turned ON.
Step 2. Open the Suunto app to sync
You'll know the sync has completed when the Suunto app displays the exact same step count as your device.
Be sure to open the Suunto app on your phone a few times throughout the day. This will ensure that your new data is being sent to Suunto (and then Suunto can send it to us!) ?
Step 3. Refresh the SimplyMe app
Within 30 minutes of syncing your Suunto device with the Suunto app, this data will be sent to your SimplyMe account. If your dashboard still shows an old sync date after doing this, simply refresh the SimplyMe app by force-closing and re-opening it. Alternatively, you can log out of SimplyMe and log back in.
If you're still not seeing any new data in SimplyMe after a few hours, please contact our team here and include the email address linked to your SimplyMe account. We'll get to the bottom of it!