Are you keen as a bean to get started with SimplyMe? Feeling like you should have met those minimum data requirements for your ratings by now?
We haven't forgotten about you (of course not!) - it could be that SimplyMe hasn't received any new data from your Withings yet.
You can get started by making sure you're connected and syncing! After you have connected your device in the SimplyMe app (see screenshot below) you can follow these steps:
Step 1. Check your Bluetooth and internet connection are turned ON
Your Withings device sends data to your Withings Health Mate account via Bluetooth. Your data is then sent to SimplyMe via your internet connection (3G or WIFI). Therefore, it’s critical that you have both your Bluetooth and internet connection turned ON.
Step 2. Open the Withings Health Mate app to sync
You'll know the sync has completed when the Withings Health Mate app displays the exact same step count as your device.
Be sure to open the Withings Health Mate app on your phone a few times throughout the day. This will ensure that your new data is being sent to Withings (and then Withings can send it to us!) ?
Step 3. Refresh the SimplyMe app
Within 30 minutes of syncing your Withings device with the Withings Health Mate app, this data will be sent to your SimplyMe account. If your dashboard still shows an old sync date after doing this, simply refresh the SimplyMe app by force-closing and re-opening it. Alternatively, you can log out of SimplyMe and log back in.
If you're still not seeing any new data in SimplyMe after a few hours, please contact our team here and include the email address linked to your SimplyMe account. We'll get to the bottom of it!