Are you keen as a bean to get started with ? Feeling like you should have met those minimum data requirements for your ratings by now?
We haven't forgotten about you (of course not!) - it could be that hasn't received any new data from your yet.
You can get started by making sure you're connected and syncing! After you have connected your device in the app (see screenshot below) you can follow these steps:
Step 1. Check your Bluetooth and internet connection are turned ON
Your device sends data to your Health Mate account via Bluetooth. Your data is then sent to via your internet connection (3G or WIFI). Therefore, it’s critical that you have both your Bluetooth and internet connection turned ON.
Step 2. Open the Withings Health Mate app to sync
You'll know the sync has completed when the Health Mate app displays the exact same step count as your device.
Be sure to open the Health Mate app on your phone a few times throughout the day. This will ensure that your new data is being sent to (and then can send it to us!) ?
Step 3. Refresh the app
Within 30 minutes of syncing your device with the Health Mate app, this data will be sent to your account. If your dashboard still shows an old sync date after doing this, simply refresh the app by force-closing and re-opening it. Alternatively, you can log out of and log back in.
If you're still not seeing any new data in after a few hours, please contact our team here and include the email address linked to your account. We'll get to the bottom of it!