Have you been syncing your Fitbit to us regularly, yet your dashboard is still asking you for more data? If so, it's a good idea to check your Fitbit settings. It may be that Fitbit has not yet been granted permission to send your health data to us. 

Please follow the steps below to check your Fitbit data settings. 

Step 1. Open the SimplyMe app.

Step 2. Open your "Settings" page. You will see the "Device" tab at the top of the page. 

Step 3. If Fitbit is already disconnected or does not appear, please skip to Step 5

If Fitbit is connected, please click on the blue hyperlink. You will be prompted to "Disconnect" your Fitbit. 

*Please note, you will not be able to complete set up without a device, you will need to force close the SimplyMe app to return to your settings page*

Step 4. After force closing and re-opening the SimplyMe app, your settings page should show that no devices are connected.

Step 5. Reconnect your Fitbit by scrolling back to "Devices" (under the settings tab). You should now see the option to "Connect" your device.

Step 6. If you are not already signed in to Fitbit you will be required to log in.

Step 7. After you have signed in you will be asked to grant access for your Fitbit data. Select the top option  "Allow All" then select "Allow" at the bottom of the screen.

Step 8. You will now be automatically returned to our app which should show your device as connected.

All done! Your Fitbit connection has been reset and your health data will now be sent to us for analysis.