Is your dashboard looking a little on the barren side? Well, there may be a few reasons why you are yet to see your health analysis displayed in the SimplyMe app.
More data is required
To provide you with an accurate analysis of your sleep, activity and heart health, we require a minimum of 14 days of data within the most recent 28 days. Your weight rating can be generated immediately after you enter your measurements in the SimplyMe app. Mind ratings will be generated after you complete 6 mood check-ins within a 14-day period. The more you check in, the more accurate your mind rating is!
Please read our FAQ How long until I receive my Health ratings? to learn more.
It's time for a fresh sync
If you’ve been faithfully wearing your device for more than 14 days but your dashboard is still looking a bit lonely, this may be because we haven't received your data yet. This is easily fixed by performing a fresh sync between your device and its corresponding app, followed by a fresh sync in the SimplyMe app.
Our FAQs contain a step-by-step guide on how to complete this. For Fitbit devices click here, for Garmin devices click here, and for Apple Watch click here.
Your Fitbit data permissions may have expired
When you created your account, you would have given permission to allow us access to your health data. The duration of this permission period ranges between 1 day to 1 year. Refreshing this setting will ensure that we have access to analyse your data and keep your account up-to-date.
For a step-by-step guide on how to refresh/check your data permissions please read the following FAQ How to check your Fitbit data settings