We need only 1 day of heart data within a 28-day rolling time-window to generate your Heart rating. 


You can check how many days of data we have by taking a look at your SimplyMe Resting Heart Rate graph within the app - just follow the instructions below.


Step 1. Open the SimplyMe app and select the Heart category


Step 2. Select 'Resting Heart Rate' 


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Step 3. View your 30-day graph to see how many entries are displayed.



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Already have 1 day of valid heart data on your graph but still no rating? We'll look into it. Simply contact our support team here and please include:


1. Your email address linked to the SimplyMe app so we can identify your account.

2. A screenshot of your 30-day Resting Heart Rate graph (as above)